riman Incellderm ICD FAQ
Frequently Asked Questions – Riman Incellderm
General
What is Incellderm ICD?
Incellderm ICD is an award-winning Korean skincare line founded in 2018 under the beauty and wellness company RIMAN. It’s recognized for combining advanced cosmetic science with patented natural ingredients to deliver visible results—hydrated, firm, youthful-looking skin with a healthy glow.
How do I become a Beauty Planner or Distributor?
If you love sharing these products and want to earn commissions, please visit our Join Us page and fill out the interest form. Our team will contact you with the next steps to sign up as an Independent RIMAN Planner.
Where can I buy Incellderm ICD products?
You can shop the complete range of Incellderm products directly from our official authorized distributor site: www.RimanIncellderm.com. We do not currently operate physical retail stores, but our online shop offers the latest product releases, exclusive deals, and the full skincare collection.
Who makes Incellderm?
Incellderm is created and manufactured by RIMAN, Korea’s #1 direct-selling K-Beauty company, which also owns Botalab and Lifening. All products are manufactured in South Korea to the highest quality and safety standards.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Venmo, Shop Pay, Apple Pay, Google Pay, Meta Pay, and Diners Club.
What currency are prices in?
All prices are listed in USD. For Canadian or Mexican customers, you can select CAD or MXN from the currency drop-down menu on our website.
Can I cancel my order?
Once an order is placed, it cannot be canceled or modified. Please double-check your details before checkout.
Do you accept returns or refunds?
We accept returns within 30 days of receiving your order. Items must be sealed and unopened. To start a return, email sales@rimanincellderm.com with your order number and a photo of the items.
My product arrived damaged—what do I do?
Email sales@rimanincellderm.com within 48 hours of receiving your order. Include your order number and clear photos of the damaged product.
How do I create an account?
Click the Account icon at the top of our website and select Create Account.
I forgot my password. What should I do?
Go to the Login page and click Forgot your password? to reset it.
How can I contact customer service?
Email us at sales@rimanICDincellderm.com or use our Contact Us form. We typically respond within 24 business hours.
Product Questions
How do I use Incellderm ICD products?
ICD products contain nanosized liposomes that deliver active ingredients deep into the skin. Apply gently—no rubbing or patting required. Use a small amount for the first two weeks to allow your skin to adjust. Temporary purging may occur as impurities are expelled.
Are Incellderm products safe?
Yes. They are manufactured in an FDA-approved facility that follows Good Manufacturing Practices (GMP). The Dermatology EX line is German Derma Tested to ensure minimal irritation.
Why does my face feel tighter after using Incellderm?
ICD products boost collagen production and elasticity, which can temporarily cause a “tight” sensation as your skin rejuvenates.
Why is my skin brighter?
Deep hydration and cellular repair from ICD products restore your skin’s natural glow.
Why is my skin dry or irritated?
Active cell renewal can cause temporary dryness. Use ICD Two Phase Oil Mist or Calming Balance Gel to restore hydration.
Why do my eyes sting when using Booster Mist?
Hold the spray 15 cm away from your face, close your eyes, or spray directly onto the skin avoiding the eye area.
Why am I breaking out after starting ICD?
This can be part of the detox process as your skin eliminates impurities. Use ICD Cleansing Powder Wash once daily and apply smaller amounts during the adjustment phase.
Where are Incellderm products made?
All products are formulated and manufactured in South Korea, adhering to strict quality control.
Do ICD products contain retinol?
No, they are formulated without retinol. Most ingredients are natural plant extracts and oils.
Are Incellderm products safe for pregnancy or nursing?
While our formulations avoid over 3,000 harsh ingredients, we recommend consulting your healthcare provider before use.
Are Booster and Serum sold separately?
The ICD Dermatology First Package is only sold as a set for optimal results.
Do you have an Incellderm eye cream?
The ICD Multi Stick Balm works as an effective eye cream alternative and can also be used on wrinkles, dry patches, and lips.
Do you offer product samples?
We do not offer samples, but our Experience Kits are an affordable way to try multiple products.
Can you help me build a skincare routine?
Yes! Email sales@rimanincellderm.com and our skincare specialists will recommend a routine based on your skin type and goals.
Do I need to use only Incellderm products?
For best results, we recommend the full ICD line, but they can be integrated into your current skincare routine.
Are products sold on Amazon or Walmart authentic?
We can only guarantee authenticity if purchased directly from www.RimanIncellderm.com or Riman.com.
Are Incellderm products cruelty-free?
Yes, most ICD products are cruelty-free and sustainably made. Our Botalab line is certified vegan.