Refund and Returns Policy

Refund & Returns Policy

At Riman ICD Incellderm, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or refund under the guidelines below.

Eligibility for Returns

  • Returns are accepted within 30 days of receiving your order.
  • Items must be sealed, unopened, unused, and in their original packaging.
  • We cannot accept returns for items that have been opened, used, or tampered with for health and safety reasons.
  • Proof of purchase (order number) is required for all returns.

How to Request a Return

  1. Email sales@rimanICDincellderm.com within 30 days of receiving your order.
  2. Include your order number and clear photos of the item(s) you wish to return.
  3. Our customer service team will review your request and, if approved, provide return instructions.

Note: Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 5–10 business days.
  • Shipping charges (if applicable) are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
  • Include your order number and photos of the damaged or incorrect product.
  • We will replace the item at no cost to you or issue a full refund.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns on:

  • Opened or used skincare, makeup, or personal care items
  • Gift cards
  • Final sale or clearance items

Exchanges

We currently do not offer direct product exchanges. If you wish to replace an item, please return it (if eligible) and place a new order.

Order Cancellations

Once an order is placed, it cannot be canceled or modified. Please double-check all details before completing your purchase.


If you have any questions about our refund and return process, please contact us at:

Email: sales@rimanICDincellderm.com
Address: 2271 West Malvern Avenue, 92, Fullerton California 92833, United States

Phone: 818-666-0862